Product Warranty Statement

  • If a product defect or malfunction is identified, the customer may contact the original point of purchase and present a valid receipt or proof of purchase within 30 days of the purchase date to request a return or replacement. For claims submitted after 30 days, MEAN WELL will provide warranty repair service during the applicable warranty period. For refund requests or to obtain an RMA number, please contact the authorized distributor from whom the product was originally purchased.
  • This warranty applies only to products that have been used in accordance with the product specifications and user manual. Any failure or damage resulting from use that is inconsistent with the product specifications or user manual, unauthorized modifications, misuse, abuse, or improper handling is not covered under this warranty.
  • Unauthorized removal or alteration of product labels or serial number stickers, disassembly of the product enclosure, or any similar unauthorized actions may void the warranty. In such cases, MEAN WELL reserves the right to refuse warranty repair and/or failure analysis services.
  • During the warranty period, the customer is responsible for the cost of shipping the product to the authorized distributor. MEAN WELL will complete the repair and return the product within seven (7) days after receipt of the defective product.
  • After the warranty period has expired, any repair or failure analysis service will be subject to the manufacturer's evaluation. A quotation will be provided, and the requested service will be performed only after both parties have confirmed and accepted the quotation.