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【Success Story】Bomb and Drug detection supported by MEAN WELL Modular Power Supply

Viewers : 65
Date：2/21/2024
By: Karim Bheiry
karim.bheiry@meanwellusa.com

Industry: Defense / Security
Application: Bomb and Drug detection
Power Solution: NMP1K2 Modular Power Supply



CUSTOMER PAIN POINTS:
              Our customer was facing ongoing problems with their current suppliers, causing delays in getting products on time. These delays affected downstream production teams which made it difficult to meet commitments to their customers. This created a scramble to find another manufacturer that could get the remaining parts needed, as a secondary source.
 
 
POWER SOLUTION:
            Recognizing the critical need for streamlined deliveries and customized solutions, MEAN WELL implemented its 30-day lead time guarantee program. This initiative aimed to provide our customer with a competitive advantage by significantly reducing delivery lead times, ensuring products reached their destination promptly.
The 30-day lead time guarantee program facilitates customers in scaling up mass production of their product. This, in turn, boosts the projected annual usage, enhancing overall productivity for the customer in a cost-effective manner.
Beyond addressing delivery lead time concerns, the value-added center (VAC) in Kansas City played a vital role in enhancing the product's connectivity. The VAC, equipped with cutting-edge technology and a skilled team of engineers, collaborated closely with our customer to understand their specific connectivity requirements.
The VAC team worked diligently to add external connections to the products, ensuring seamless integration with other systems and devices. This customization not only met our customer's immediate needs but also positioned the products for enhanced functionality and versatility in the market.


 
CONCLUSION:
            MEAN WELL's comprehensive solution, combining the 30-day lead time guarantee program with the expertise of its Value-Add Center, addressed both delivery lead time challenges and product customization needs for our customer. This success story underscores MEAN WELL's commitment to providing holistic solutions that go beyond traditional supplier roles, ensuring customer satisfaction and fostering long-term partnerships in a competitive business environment.